Scoreboard Health ("Scoreboard," "we," "us," or "our") operates scoreboardhealth.com and related telehealth services for eligible adult men, including evaluation for testosterone therapy (TRT), related hormone care, and compounded GLP-1 medications when clinically appropriate. This Privacy Policy explains how we collect, use, share, and protect personal information—including health information—when you visit our website, create an account, complete intakes, obtain labs, consult with clinicians, or receive treatment support.
This policy is written for clarity. It is not a substitute for reading our Terms of Use or for legal advice specific to your situation.
Contact for privacy requests: our contact form
Clarity Health LLC
1. Who this policy covers
This policy applies to visitors and patients in the United States who use our website or services. Our services are intended for adults 18 years of age or older. We do not knowingly collect personal information from children.
Clinicians who evaluate or treat you may practice through affiliated or contracted professional entities. Where those entities are separate covered entities or business associates under HIPAA, they may maintain their own notices of privacy practices for protected health information (PHI). This website policy describes Scoreboard's practices for information we control in connection with the site and care coordination platform.
2. Information we collect
2.1 Information you provide
- Identity and contact data: name, email, phone number, shipping/billing address, date of birth, and account credentials.
- Health and clinical data: medical history, symptoms, medications, allergies, goals, photos or measurements you upload, telehealth visit notes, prescriptions or treatment plans, and messages with care teams.
- Lab and diagnostic data: results from laboratory testing you authorize (e.g., testosterone, metabolic panels, lipids, A1C, and other ordered markers), including results received from lab partners.
- Payment and benefits data: payment card details processed by our payment processor; if you use HSA/FSA cards or request receipts, related transaction metadata (we do not store full card numbers on our servers when a PCI-compliant processor is used).
- Support communications: emails, chat, or form submissions through our contact form.
2.2 Information collected automatically
- Device and usage data: IP address, browser type, device identifiers, pages viewed, referring URLs, approximate location (city/region), and timestamps.
- Cookies and similar technologies: session cookies, preference cookies, analytics cookies, and advertising/measurement pixels where used. See Section 6.
2.3 Information from third parties
- Laboratory partners and fulfillment/pharmacy partners (compounding or dispensing pharmacies).
- Identity or eligibility verification vendors, when used.
- Payment processors and fraud-prevention tools.
- Analytics and marketing platforms (subject to your cookie preferences and applicable law).
3. How we use information
We use personal and health information to:
4. How we share information
We may share information with:
5. Health data and telehealth specifics
Telehealth involves collection of sensitive health information. We apply administrative, technical, and physical safeguards appropriate to the sensitivity of the data, including access controls, encryption in transit where supported, and staff training.
Lab results and medication history are used for clinical decision-making and monitoring (for example, hormone levels, metabolic markers, and safety labs). You are responsible for providing accurate information and completing recommended follow-up labs.
Emergency care: Our services are not for emergencies. If you have a medical emergency, call 911 or go to the nearest emergency department. Do not rely on email or the patient portal for urgent symptoms.
6. Cookies, analytics, and advertising
We use cookies and similar technologies to:
7. Payments
Payments are processed by third-party payment processors. Those processors receive the information needed to complete the transaction and are responsible for securing payment credentials under applicable payment-card standards. We may retain transaction records (amount, date, last four digits, status) for accounting, refunds, and dispute resolution.
8. Retention
We retain account, clinical, lab, and transaction records for as long as needed to provide services, meet legal and professional recordkeeping requirements, resolve disputes, and enforce agreements. Retention periods for clinical records often extend several years after your last encounter, depending on state law and clinician requirements. When retention is no longer required, we delete or de-identify information in accordance with our practices.
9. Security
No method of transmission or storage is 100% secure. We take reasonable measures to protect information against unauthorized access, alteration, disclosure, or destruction. Please use a strong unique password and notify us promptly of any suspected account compromise our contact form.
10. Your rights and choices
Depending on your state of residence and whether HIPAA or state consumer privacy laws apply, you may have rights to:
11. State privacy notices (summary)
Residents of certain states (including, where applicable, California and other comprehensive privacy-law states) may have additional rights regarding personal information collected online. Health information created in a clinical context may be governed primarily by HIPAA and state medical privacy rules rather than general consumer privacy "sale" frameworks. Residents of certain states may have additional privacy rights. To make a request, contact us at the mailing address or our contact form and we will respond as required by applicable law.
12. Third-party links
Our site may link to third-party websites or labs/pharmacy portals. Their privacy practices are their own. Review their policies before providing information.
13. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date will change when we post revisions. Material changes may be communicated by a site notice when appropriate. Continued use of the services after an update means you acknowledge the revised policy, to the extent permitted by law.
14. Contact
Privacy inquiries and requests: our contact form
Clarity Health LLC
Clarity Health LLC, a Florida limited liability company, doing business as Scoreboard Health
For clinical or account support that is not a privacy rights request, use the contact form at scoreboardhealth.com/contact.